Privacy Policy

Comfort Matters Air & Mechanical LLC ("Comfort Matters," "we," "our," or "us") values your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Address
• Email address
• Telephone number
• Billing information
• Property information
• Service history
• Equipment information
• Payment information
• Communications with our office
• Website usage information

How We Use Your Information

We use your information to:

• Schedule appointments
• Provide HVAC services
• Prepare estimates
• Process payments
• Send invoices
• Communicate regarding service
• Maintain maintenance records
• Improve customer service
• Comply with legal obligations

SMS Communications

If you provide your mobile phone number, you consent to receive text messages related to:

• Appointment confirmations
• Technician arrival notifications
• Estimate notifications
• Invoice reminders
• Maintenance reminders

****Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance. Consent is not a condition of purchase.****

Email Communications

We may send service-related emails, invoices, estimates, newsletters, and promotional offers.

You may unsubscribe from marketing emails at any time.

Transactional communications will continue as necessary to provide services.

Payment Information

Payments are processed using secure third-party payment providers.

Comfort Matters does not store complete credit card information on its servers.

Cookies

Our website may use cookies and analytics technologies to improve website functionality and user experience. Users may disable cookies through their browser settings.

Information Sharing

We do not sell your personal information.

We may share information only with:

• Payment processors
• Equipment manufacturers for warranty registration
• Software providers used to operate our business
• Government agencies when legally required
• Service partners assisting with authorized work

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect customer information. While no security system is completely secure, we continually work to protect your information.

Data Retention

We retain customer information as long as necessary to:

• Provide services
• Maintain warranty records
• Meet tax and legal obligations
• Resolve disputes
• Enforce agreements

Your Rights

You may request to:

• Access your information
• Correct inaccurate information
• Update contact information
• Request deletion where legally permitted

***Some records may be retained when required by law.***

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under eighteen (18).

Third-Party Websites

Our website may contain links to third-party websites. Comfort Matters is not responsible for the privacy practices of those websites.

Policy Updates

We may revise this Privacy Policy periodically. The revised version becomes effective when posted on our website.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Comfort Matters Air & Mechanical LLC

Email: office@comfortmatters.com

Phone: (941) 289-8800